Consulting Services

Experience

2025 - Present

Senior Operations & Delivery Lead

In this role, I orchestrate complex, multi-region operational workflows for major global accounts, managing cross-functional delivery across creative, strategy, and technical teams. I focus on establishing clear documentation and process milestones, mitigating risks early, and managing multi-million-pound account operations with calm, structured precision.

2021 - 2025

Creative Operations & Production Specialist

Across agency and freelance engagements, I designed and streamlined a production system for global brands and expanding studios, including overseeing end-to-end asset creation for over 2,600 international deliverables. I introduced practical workflow frameworks, clear playbooks, and modern automation to help creative teams deliver high-volume campaigns smoothly.

2017 - 2021

Broadcast & Media Operations Manager

Working across major broadcasting and media environments including NBCUniversal, Sky, and the BBC. I managed end-to-end production and post-production workflows, promotional campaign execution, and multi-channel asset distribution. I brought order to fast paced media operations by aligning creative, production, and marketing teams while maintaining strict quality standards and clear schedules.

Education & Training

2003 - 2006

University of Westminster
BA (Hons) Media: Television Production & Radio Production

My BA equipped me with practical working knowledge in production for Television and Radio, providing a solid foundation for my career.

2023

Bournemouth and Poole College
NVQ Level 2: Counselling Skills

An entry level in understanding application of core active listening, empathy, and observation skills. A study of communication theories and ethical frameworks used in helping roles.

2026

2025

AI Enabled Project Management Accenture

Unconscious Bias

Integrating Generative AI into the Creative Process

Leveraging Generative AI for Project Management

Learning Microsoft Project

Business Leadership, Creative Equals

2024

2021

Skills & Expertise

Operational Architecture & Process Design

Workflow Optimisation: Streamlining operations and establishing standardised workflows that eliminate friction and protect time. Quality Assurance & Risk Control: Identifying operational bottlenecks early and establishing clear quality tiers to protect standards without creating delays.

Systemic Problem Solving: Rooted in strong investigative drive, mapping out complex processes to convert loose requirements into reliable structures.

Knowledge & Content Operations

Information Architecture & Repositories: Organising complex documentation, media assets, and research data into clear, accessible knowledge bases.

Technical & Process Documentation: Condensing intricate data and operational rules into concise specs, guidelines, and post- mortems.

AI-Enabled Workflows: Integrating modern AI tooling and lightweight automation to reduce repetitive tasks and improve daily efficiency.

Cross-Functional Collaboration & Stakeholder Management

Calm Orchestration: Leading with a composed, and a practical approach under to maintain steady progress across teams.

Remote & Asynchronous Delivery: Coordinating global workflows across international time zones with clear communication. Empathetic & Principled Communication: Leveraging a background in counselling skills to listen, de-escalate tension, and build durable consensus across teams.