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Experience and skills

Experience

2025 - Present

Senior Operations & Delivery Lead

In this role I orchestrated complex, multi region operational workflows for major global accounts. I managed budgets, resource planning and deal economics. Working across creative, strategy and technical teams. I focused on keeping track of costs and timings, establishing clear documentation and process milestones, mitigating risks early and managing multi-million-pound account operations with a calm approach.

2021 - 2025

Creative Operations & Production 

Across agency and freelance engagements, I designed and streamlined a production system for global brands and expanding studios. I oversaw end-to-end asset creation for over 2,600 international deliverables for PlayStation and managed budgets and tracking.

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I introduced practical workflow frameworks, clear playbooks, and modern automation to help creative teams deliver advertising campaigns and production services. In my time I also worked across arranging filming locally in the UK and internationally in Thailand and Australia. My work encompassed visual effects, post production and even facilitating shoot locations and agreements. 

2017 - 2021

Broadcast & Media Operations Manager

Working across major broadcasting and media environments including NBCUniversal, Sky, and the BBC. I managed production and post-production workflows for promotional campaign execution which included On Air promos, out of home billboards and takeovers and some experiential activations. These assets had multi platform distribution from TV, Online and Out of Home. I brought order to fast paced media operations by aligning creative, production and marketing teams while maintaining strict quality standards and clear schedules with tight deadlines.

Education & Training

2003 - 2006

University of Westminster 
BA (Hons) Media: Television Production & Radio Production

My BA equipped me with practical working knowledge of production for Television and Radio, providing a solid foundation for my career. 

2023

Bournemouth and Poole College
NVQ Level 2: Counselling Skills

An entry level course to understand the application of core active listening, empathy, and observation skills. A study of communication theories and ethical frameworks.

Other:

AI Enabled Project Management,  Accenture

 

Unconscious Bias 

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Business Leadership, Creative Equals

Skills & Expertise

Operational Architecture & Process Design

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  • Workflow Optimisation: Streamlining operations and establishing standardised workflows that eliminate friction and protect time.

  • Quality Assurance & Risk Control: Identifying operational bottlenecks early and establishing clear standards to minimise delays.

  • Systemic Problem Solving: Rooted in strong investigative drive, mapping out complex processes and finding reliable solutions.

 

Knowledge & Content Operations

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  • Information Architecture & Repositories: Organising complex documentation, media assets, and research data into clear accessible knowledge bases for teams. 

  • Technical & Process Documentation: Condensing intricate data and operational rules into concise specs and guidelines.

  • AI-Enabled Workflows: Integrating modern AI tools and lightweight automation to improve daily efficiency.

 

Cross-Functional Collaboration & Stakeholder Management

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  • Calm Orchestration: Leading with a composed and a practical approach to maintain steady progress across teams.

  • Remote & Coordinated Delivery: Organising workflows across international time zones with clear communication.

  • Empathetic & Clear Communication: Leveraging counselling skills to listen and facilitate clear communications across teams.

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